It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. Pay nothing until Spring 2024. I know Sky was connected in the house previously. Rung BT a few times who were very helpful and spoke to open reach…. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. 50 cheaper per month. I ordered broadband and it was due to be activated with an engineer visit on the 7th. Then select ‘ Add Game Pass Ultimate’ to get set up. Not fully true. . Raise a fault. Cue several months of waiting. On the day of activation, connect your new router to the master phone socket. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. If same thing happens to me I will just cancel straight away. Plusnet charges £49. Reading the posts above, it sounds like many others have had the same problem as me. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Choose a topic. There may also be a £9. New 24-month BT Broadband and BT TV contracts required. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. Community; Community;. We set up the hub and waited all day,. Set up your BT internet in 8 simple steps. He gives me a rout. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. “You're not connected to a Sky Q box right now. Pay monthly phones; Pay as you go phones; Apple. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. I was recently told that fibre is now available in my area. However by restarting the O. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. 4. No upfront costs. Browse . ). I got the 12 month pass offer that I redeemed. Go to MyBT and log in using your BT ID and Password. . BT broadband and Sport from £1 a month for 3 months. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. I did this on 30th of November and was given an activation date of. It goes up to 25x faster than our standard fibre. BT Fibre broadband. Great. That is where your problem started. BT: Fibre 2 & phone. I ordered broadband and it was due to be activated with an engineer visit on the 7th. 2) If Fault not fixed until 5 November, clock starts ticking 2 working days after fault reported on 28 Oct, so from 31 Oct - 5 days x £8 (plus £8 as not fixed by 30 Oct) = £48. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. Once completed you could have requested a new phone number. If the cable are connected correctly. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. . . My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. This might happen because your BT Broadband is new, and your service isn't live yet. 24 month contract. Hi , Thank you for posting and welcome to the Community. Community; Community; Announcements. Its now the next morning an. it should be done any time up to midnight (been saying this since 16th). Hello I'm sorry to hear you have cancelled your order. It doesn't mean there's anything wrong with your broadband. Step 3. Thanks, Viki. Order. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). 24 month contract. I've just got of the phone to customer support having been told that there was a 'problem. . If an engineer is not required, your service will begin operating before midnight on the day of activation. If not, select the Manage button for TV and Sport (if you see it). BT however has failed too, our landline is working but our broadband is not. Region No. We’ll tell you how we’ll activate. Come the 20th both the phone line and broadband are not activated, I wait for bt to contact me as instructed via the BT website. Option 2. . First, let us know you're moving. Then nothing. 16th December - Not c. The only BT Employees are the forum moderators. Get our superfast unlimited fibre broadband. 2020 but since then my broadband is still inactive. Openreach are short of staff this time of the year, with people on leave. . What is more likely is that EE had their own broadband equipment in the exchange, and this need. I have the same problem - when I click the link in the email from BT it takes me to my old and inactive BT Sport account; when I select my active BT broadband account there is no activate option, only 'manage'. How do I know if my BT Broadband is activated? On the day your BT Broadband service is activated on your line, the actual activation can take place at any time up to midnight. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Select Activate on BT Virus Protect. Sadly, so far I have contacted your broadband telephone agents on a daily basis, however that has so far been a waste of my time as Vodafone seem unable to contact openreach to sort problems, other than using their "system". Free activation. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. So I made a phone call today to activate it, then in the p. My activation date was the by midnight on the 21st but never happened. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. Open discovery+ and choose Sign In. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Then after that, pushed to the 27th. . If you’ve moved into a new-build home and your phone or broadband isn’t. I called bt again and was promised it would be on by midnight on the 22nd. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. Email; Billing. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. Full fibre 500 activation. Activating your Sky Broadband. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. The status will then change to. Home phone including Digital Voice; BT. Connect to your BT broadband hub over wi-fi or use the 1. Select your model and use our easy-to-follow guide to get all the answers you need. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. Thanks for confirming the process you're following. Announcements. The Openreach database is primarily attatched to a phone number, that is their USO. . The day arrives and the engineer turns up late morning within the agreed slot but says he needs a harness for the pole and would. #1. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. 3. . Yesterday was my activation day and I waited in for the engineers. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. £51. Log in to My BT. On the day of your visit. . BT Sport app. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Hello, Me and mother currently have not recieved internet for an entire month. Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. I live in Hawksworth just in the outskirts of horsforth. My Profile. Home phone & Mobile. 15th December old BT broadband line disconnected. Solved: Hi, I've been able to watch BT Sports for the last few years as part of our BT Broadband package and haven't paid any extra for it. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. With fibre all the way to your home, no copper cables. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. 0800 587 4787Activate Work Mode and Game Mode. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. Received my router but am not to plug in until text message. If your existing broadband or landline service stops working, you simply need to report the problem to your provider. Reset, change or get help with your login details. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. The BT TV Box Pro is sold as part of a 24 month contract through BT. I am without a landline and broadband for the. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. BT Home Hub 4 and 5. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. I decided to move from O2 to BT on the 13/01/2014 and ordered both a bt line and broadband. To find out which speed is right for you, see our Cheap Broadband guide. Activation was supposed to be yesterday (11th Sept). Great-value deals on unlimited broadband. Re: Activation Date/BT already a nightmare. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Its no use phoning as I am just pass from dept. Make a. UK BT or EE subscribers only. To check your mobile signal status, use the EE coverage and network checker. Serious speeds to make light work of the heavy lifting for large families and power users. . I am currently in the process of switching from BT to Sky. . Changed my broadband over from Sky to BT, sky worked fine. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Again, that never happened. 8 up, which is consistent with past results. Just signed up to Infinity coming over from Sky regular Broadband. 99. Re: Broadband Service Activation Query. Activation has not worked. Broadband light is off: There is no signal. . I came Home from work to connect my BT Smart Hub, and noticed Purple flashing lights. You must activate your card within the period advised by the party who provided you with your card. BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras &. If you like a post, or want to say thanks for a. BT have already switched off my broadband. BT outages reported in the last 24 hours. This is a small network termination point. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. We’ve spent hours on the phone and ea. Scam Alert! NHS Text about the COVID vaccine - 06/01/2021. That is where your problem started. Month 4 from £32. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Choose a category. Hi. I work with the guys who manage the activation journey, so should be able to find what's going on tomorrow. Broadband activation issues and poor. . Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. The engineer came and there was no issues raised however the activation did not occur. Never had issues before (with Plusnet or BT before that). No Internet connection, BT and ISP blame each other. BT advised my broadband should have been activated on the 31st of May and that they would be in touch to let me know when everything was ready. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. and manage your personal details and how you pay. Chat is available between 7am and 10:45pm, 7 days a week. When I got the keys just over a week ago I realised all the openreach kit was already installed so called up the fibre connections team who checked with. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. We’ve spent hours on the phone and ea. Please try after 15 minutes. 2. Activate and manage your inclusive extras, like online security, free BT Wi-Fi and cloud storage. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. Signed up 2 weeks ago and activa. I. Track my order >. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Landline & Mobile. . Changed my broadband over from Sky to BT, sky worked fine. That is where your problem started. Technician: No extra cost – If QuickStart’s unavailable. A steady blue means that the Hub is connected to your broadband. Get help with your BT broadband. . . New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. com & Community; Broadband. We were told we couldn't add TV services until the phone and broadband were activated. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Why am I having problems adding BT Virus Protect to. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. I tried activating it on-line. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. Get exclusive offers as an existing BT broadband customer, like 10% off certain EE pay monthly mobile plans. Does anyone know what we can do? We. The sales person said he will make the new order. For a reliable signal in every room or £100 money-back guarantee. Activation day. Never had issues before (with Plusnet or BT before that). YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Ensure that your BT Business Broadband service activation date has passed. . 16th December - Not c. There are also a range of technical support services available on. . During this time, it's your legal right to cancel for free, for any reason. Since then there has been a series of problems including routing errors, cable work. You can also see your order's progress when you track your BT Business order online. in Broadband activation 20-06-2023; After activation sync speed dropped. There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated on the 19th July by midnight. BT Sport on TV, Online player or App. Hi Please speak to our Live Chat broadband team, they can look into this for you. 1. . TalkTalk. Stay on the screen with the 6-digit code while you grab your phone or. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. My TV. An irritating new glitch has. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). It should have been so easy given that the switch didn't require an engineer. Feel your pain and even tho my service hasn't even started I'm getting second thoughts already. . They have no clue about my order until I called them on 15/06. However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next?Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Solved: I have recently switched to BT from Plusnet. Check the other lights in the silver bar at the bottom of the Hub and see the icons table below. com & Community; Broadband. . One is normally enough but we can send up to two more discs to cover your home. This may look like those shown below , or something similar. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. 99 for a new landline, but it’s free if you already have one. Re: Switching from Sky to BT - issues that I wasn't aware of. Pay only £1/month for the first three months of your broadband and TV package, then just £50. BT. I'm sorry if you're having problems setting up the BT Sport on your EE service. If that fails, feel free to email me at tv. Received notification that landline has switched but nothing on broadband. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. Another Xbox Pass Account Issue. On 17/06 BT support team told me that there is a glitch in the orde. Subscribe to this Topic's RSS Feed; Mark Topic as New. Xbox Game Pass Ultimate Add-On (the “Xbox Add-On”) is an Add-On for existing BT Consumer Broadband customers and provides you with access to the Xbox Game Pass (for use on games console and Windows 10 PC), Xbox Live Gold (for use on games console only) and Cloud Gaming (beta) (for use on a compatible. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. It has fibre to home. I had an activation date of Apr 26th, but there is no connection. I have received my Sky puck and been given an activation date of 29th November 2023. . Press the Power button on the back until all the lights go off and wait for 5 minutes. Sim only deals. I ordered BT fibre broadband to my new address on 5/7/23. I work with the guys who manage the activation journey, so should be able to find what's going on. 4G Home Broadband - 30Mb. Find out what the lights mean on your BT Business hub. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. Our telephone and broadband line were set to be activated on Friday 29th August but were not activated due to problems encountered on BT's side during the process. I'm afraid only our telephone agents can look into broadband related queries. Xbox Game Pass Ultimate on BT 1. If you are still having. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. This activation date was then missed with BT customer services say there had been a. BT broadband moving house over the phone. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. Account and Billing. This was closely followed by Stockon-on-Tees, with a download speed of 166. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. . No upfront costs. They have a large number of electronic components which can fail. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. I called bt again and was promised it would be on by midnight on the 22nd. Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Activation Day - Still no internet or dial tone. Solved: Any advice/help on how to proceed would be welcome. 0 Ratings. Hello I hope someone will be able to help or offer advice on how I can try and gain clarification or resolve the following issue. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. Zen to solve that put the phone line through. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Internet is currently two days late. For more information, press Dismiss". I got confirmation from both BT and Sky that my phone line and broadband woul. I am sorry again for the problems activating discovery+. Subscribe to this Topic's RSS Feed;. Or there might be a problem with your broadband. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. Having a cheap wired phone (£5) is a very useful tool to diagnose any faults, especially a noisy or disconnected line. Check for known service issues in. Press the Power button again until all the lights come back on. my Broadband activation date on the sales order was given as 18th September I have now rang them for the 5th time on 6th October and still not. Power light is red. 99 for line installation in 2022 (Uswitch survey of 2,003 broadband users, August 2022). We know you need your broadband and landline to stay connected. Until today I paid for Sky ADSL2+ broadband for her. LukeH2022. £5. Today the Home Hub arrived on the stated delivery date which they e-mailed to me. I am currently in the process of switching from BT to Sky. 99 delivery charge. I called again today, waited more than 30 mins to talk to someone. Digital adapter problem. ACTIVATION. For the last 3 hours been trying to contact vodafone through phone and live chat. You'll need your. Our broadband has been cut offActivation has not worked. One email in the morning to confirm that im being connected. Re: Broadband Activation Delayed - Latest. . So placed the order on 22nd June. Download the My BT app today to get more from your account and products and services. Currently looking for alter. I was swapping from Talk Talk who provided flawless (but slow - non fibre) internet right up to activation date. Here's how to sign in on your BT TV device (e. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. Sounds very odd, e. BT Fibre broadband / Broadband Activation Issues; Options.